IT Essentials v4.1 Chapter 2 Exam

1
Which tool should be used if a user needs to optimize space on a hard drive?

Defrag
Disk Management
Fdisk
Format

2
Which Windows XP command-line utility scans the critical files of the operating system and replaces any files that have been corrupted?

Chkdsk
Defrag
Disk Cleanup
Disk Management
Scan System
System File Checker

3
Which condition refers to a sudden and dramatic increase in voltage, which is usually caused by lightning?

brownout
sag
spike
surge

4
Which three computer components contain hazardous materials and require special handling for disposal? (Choose three.)

batteries
floppy drives
monitors
optical drives
parallel cables
printer toner cartridges

5
Why should an antistatic wrist strap be worn when working on electronic equipment?

to prevent interference from clothing and loose jewelry
to equalize the electrical charge between a person and the equipment
to prevent clothing made of silk, polyester, or wool from generating a static charge
to draw static electricity away from a component and transfer it safely from equipment to a grounding point

6
Why is documentation of all services and repairs an important organizational tool for a technician?

It allows for public sharing on the Internet.
It increases the cost of services and repairs.
It minimizes the requirements that are used when hiring new technicians.
It provides reference material for similar problems when such problems are encountered in the future.

7

Refer to the exhibit. Which type of tool is shown in the graphic?

cable meter
digital multimeter
network traffic monitor
electrostatic discharger

8
Which two tools can help protect against ESD? (Choose two.)

antistatic wrist strap
compressed air
antistatic mat
safety glasses
polyester clothing

9
Which precaution should be taken when working around electronic devices?
Avoid using magnetized tools.
Only use hand tools from the same vendor.
Wear ESD protection to repair monitors in humid environments.
Avoid using ESD wrist straps and ESD mats simultaneously.

10
The performance of a computer is reduced after it has been using the Internet. Which three tools could be run to try to improve the performance of the computer? (Choose three.)

Fdisk
Spyware Remover
Defrag
Disk Cleanup
a BIOS updater
Device Manager Utility

11
How does a technician discharge static buildup?

touching the painted part of the computer case
touching an unpainted part of the computer case
touching an antistatic wrist strap before touching any computer equipment
touching an antistatic mat before touching any computer equipment

12
What are two significant sources of EMI? (Choose two.)

infrared mice
RAM modules
electrical storms
LCD monitors
power lines

13
A technician has a room of computers which are running very hot. The technician discovers that the heat sinks in the computers are very dusty. What should the technician use to clean the heat sinks?

mild cleaning solution
lint-free cloth
isopropyl alcohol
compressed air

14
Which two types of tools can help protect a computer from malicious attacks? (Choose two.)

Antivirus software
Disk Cleanup
Disk Management
Fdisk
Scandisk
Spyware Remover

15
Which computer components must a technician never try to work on when wearing an antistatic wrist strap?

CPU
hard disk
keyboard
CRT monitor
RAM module

16
Which two tools are recommended for cleaning a PC? (Choose two.)

antibacterial spray
compressed air
mild abrasive detergent
nylon brush
rubbing alcohol
soft cloth

17
Which two devices commonly affect wireless LANs? (Choose two.)

Blu-ray players
home theaters
wireless phones
microwaves
incandescent light bulbs
external hard drives

18
Which step should be performed first when servicing computer equipment?

Wipe down the exterior with a lint-free, damp soft cloth.
Open the case and check for any loose connections.
Turn off and remove the power source.
Replace any suspected bad components with known good components.

19

Refer to the exhibit. Which type of tool is presented in the graphic?
hex screwdriver
stripped screwdriver
Phillips-head screwdriver
flat-head screwdriver

20
Which tool in Windows XP gives a technician access to initialize disks and create partitions?

Defrag
Disk Cleanup
Disk Management
Format
Scandisk

21
A technician wants to limit the chances of ESD affecting the workspace. Which three precautions should be taken? (Choose three.)
Ensure antistatic mats are on the workbench and floor.
Keep humidity in the environment very low.
Ensure that all flooring is carpeted.
Wear an antistatic wrist strap.
Keep all components in antistatic bags.
Store all computer components in clear plastic bags.

22
Which precaution should be taken when working inside computer systems?
Avoid using magnetized tools.
Wear ESD protection to repair monitors in humid environments.
Leave the power cord attached to an outlet for grounding.
Avoid using ESD wrist straps and ESD mats simultaneously.

23
Which cleaning solution is recommended to clean the contacts of computer components?
isopropyl alcohol
glass cleaner with ammonia
water that is mixed with a small amount of dishwashing liquid
rubbing alcohol

24
Why should a pencil never be used as a tool when working inside a computer?
Pencil lead is conductive.
The lead in a pencil can induce current.
A pencil can hold a static charge.
Pencil lead is corrosive.

25
The performance of a computer is reduced after using the Internet. Which three tools could be run to try to improve the performance of the computer? (Choose three.)
Fdisk
a BIOS updater
Spyware remover
Defrag
Disk Cleanup
Device Manager

26
How does an inline UPS protect computer equipment against electrical power brownouts and blackouts?
by stopping the flow of voltage to the computer
by grounding excess electrical voltage
by switching from main power to a standby power source
by using a battery to supply a constant level of voltage

27
Which two actions pose a potential safety hazard to a technician? (Choose two.)
standing on an antistatic mat while working on a computer
plugging a printer into an UPS
using a magnetic screwdriver while working on a hard drive
cleaning the inside of the computer while it is turned on
wearing a wrist strap while working inside a power supply

28
Which circumstance increases the likelihood of ESD damage to a computer?
self grounding against the computer case
using a magnetic screwdriver while working on a hard drive
plugging a printer into an UPS
working in low levels of humidity

29
Which tool is designed to loosen or tighten crosshead screws?
torx driver
phillips screwdriver
flat head screwdriver
hex driver

30
Which tool could potentially cause data loss on hard disk or floppy drives?
compressed air
a magnetic screwdriver
a lead pencil
a computer vacuum cleaner

31
Which condition refers to a reduced voltage level of AC power that lasts for an extended period of time?
sag
spike
surge
brownout

32
A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product?
the local hazardous materials team
the insurance policy of the company
the material safety data sheet
the regulations provided by the local occupational health and safety administration

33
Which two devices commonly affect wireless networks? (Choose two.)
microwaves
cordless phones
external hard drives
home theaters
Blu-ray players
incandescent light bulbs

34
What is a proper directive for using a can of compressed air to clean a PC?
Use a long, steady stream of air from the can.
Do not spray the compressed air with the can upside down.
Do not use compressed air to clean a CPU fan.
Spray the CPU cooling fan with the compressed air to verify that the fan blade is spinning freely.

35
Which type of fastener is loosened and tightened with a hex driver?
six sided bolt
cross head screw
slotted screw
torx bolt