IT Essentials v4.1 Chapter 5 Exam

1
What are two features of the active partition of a hard drive? (Choose two.)
The active partition must be a primary partition.
Up to four primary partitions can be marked as active.
The operating system uses the active partition to boot the system.
The active partition may include the manufacturer recovery partition.
An active partition must be assigned C: as the drive letter.

2
Which Windows administrative tool displays the usage of a number of computer resources simultaneously and can help a technician decide if an upgrade is needed?
Services
Performance Monitor
Component Services
Event Viewer

3
A Windows computer locks with a stop error during startup then automatically reboots. The rebooting is making it difficult to see any error messages. What can be done so that the error messages can be viewed?
Use the Event Log and other diagnostic utilities to research the stop error messages.
View the error messages and recover the system using the System Image Recovery tool.
In Safe Mode use the Advanced Startup Options menu to disable the auto restart function.
Use the Last Known Good Configuration option to restart the operating system.

4
What are two functions of an operating system? (Choose two.)
web browsing
controlling the BIOS
controlling hardware access
managing application s
flow chart editing
program compilation
text processing

5
What two terms can be used to describe the Windows Virtual PC? (Choose two.)
system resource management
server consolidation
hypervisor
Virtual Machine Manager
operating system sharing

6
A technician has loaded an incorrect video driver on a Windows 7 computer. How can the technician revert to a previous driver?
Select the video adapter card Properties in Device Manager, select the Driver tab, and click Roll Back Driver.
Use the Devices and Printers control panel to right-click on the monitor, and select Properties.Select Roll Back Driver.
Select Create a Restore Point from System Tools.
Use regedit to remove the information about the graphics driver from the registry.

7
Which two Windows utilities can be used to help maintain hard disks on computers that have had long periods of normal use? (Choose two.)
Disk Cleanup
Disk Format
Disk Maintenance
Disk Partition
Disk Defragmenter

8
Which command is used from the Windows command prompt to schedule a program to run at a specific time?
TASKKILL
AT
CMD
TASKLIST

9
A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly after the upgrade. What can the user do to fix this problem?
Run the programs in Compatibility Mode.
Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control.
Use the System Restore utility.
Update the driver for the graphics card.

10
A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?
Restore the ntdetect.com file from the installation media.
Run fdisk /mbr from the command prompt.
Restore the boot.ini file from the installation media.
Reinstall the application. Then, run the uninstall program.

11
Which Windows 7 feature allows a user to view the contents of the desktop by moving the mouse to the right edge of the taskbar?
thumbnail previews
Search
jump lists
Shake
Snap
Aero Peek

12
A computer with the Windows 7 operating system fails to boot when the system is powered on. The technician suspects that the operating system has been attacked by a virus that rendered the system inoperable. What measure could be taken to restore system functionality?
Run chkdsk on the affected drive to restore system files to their post-installation state.
Use an incremental backup to restore the system.
Use a system image that was created prior to the failure to restore the system.
Use a differential backup to restore the system.

13
After upgrading a computer to Windows 7, a user notices that the UAC (User Account Control) panel appears more frequently. How can the user reduce the frequency with which the UAC appears?
Replace the graphics card with one that meets the minimum hardware requirements for Windows 7.
In the Performance Options dialog box of the Performance Information and Tools control panel, choose Adjust for Best Performance.
Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control panel.
Reinstall all user programs in Compatibility Mode.

14
How much RAM can theoretically be addressed by a 64-bit operating system?
32 GB maximum
64 GB maximum
16 GB maximum
4 GB maximum
128 GB or more

15
What is the term for the ability of a computer to run multiple applications at the same time?
multitasking
multiuser
multiprocessing
multimedia

16
A Windows XP system is unable to boot properly. What is the procedure to use to boot this system into Safe Mode?
Reboot the system and press Del or F2 depending on the system.
Reboot the system, press and hold F8 until a menu is displayed, and then choose Safe Mode.
From the command prompt run the shutdown -r -s command.
Run the MSCONFIG utility and choose the option Selective Startup.

17
A technician has installed a new video driver on a Windows XP computer and now the monitor shows distorted images. The technician needs to install a different video driver that is available on a network server. What startup mode should the technician use to access the driver on the network?
Debugging Mode
Safe Mode
Safe Mode with Networking
Safe mode with Command Prompt

18
A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS without losing user data. Which course of action should be taken to upgrade the file system to NTFS?
Use the Disk Management utility to convert the drive from Basic to Dynamic, which changes the file system to NTFS automatically.
Reformat all of the existing partitions and use the NTFS file system.
Run the CONVERT.EXE utility to convert the file system to NTFS.
Reinstall Windows XP and to format the drive choose NTFS when prompted.

19
To which category of hypervisor does the Microsoft Virtual PC belong?
Type 1
Type 2
Type 3
Type 4

20
A college uses virtualization technology to deploy information security courses. Some of the lab exercises involve studying the characteristics of computer viruses and worms. What is an advantage of conducting the lab exercises inside the virtualized environment as opposed to using actual PCs?
The viruses and worms will have limited functionality inside the virtualized environment.
Virus and worm attacks are more easily controlled in a virtualized environment, thus helping to protect the college network and its devices from attack.
The virtualization environment has better tools to develop mitigation solutions.
The lab exercises are performed faster inside of the virtualized environment.

21
What are two advantages of the NTFS file system compared with FAT32? (Choose two.)
NTFS is easier to configure.
NTFS provides more security features.
NTFS supports larger files.
NTFS allows faster access to external peripherals such as a USB drive.
NTFS allows faster formatting of drives.
NTFS allows the automatic detection of bad sectors.

22
Which two statements are true about restore points? (Choose two.)
A technician should always create them after updating the operating system.
They are useful to restore the computer to an earlier time when the system worked properly.
They recover personal files that have been corrupted or deleted.
They contain information about the system and registry settings that are used by the Windows operating system.
They back up personal data files.

23
A user notices that a PC is running slowly and exhibits a delayed response to keyboard commands. What is a probable cause of this symptom?
The video card does not support the resolution that is being used.
A recently installed device driver is incompatible with the boot controller.
A process is using most of the CPU resources.
One or more program files have been deleted.

24

What would be the result of having a corrupt Master Boot Record?
The printer will function incorrectly.
The operating system will fail to start.
A new application will fail to install.
The keyboard will be unresponsive to the user.

25
A technician has installed new video drivers on a Windows XP computer and now the monitor shows distorted images. What startup mode can the technician use to access a new driver on the network?
Safe Mode
Safe Mode with Networking Support
Real Mode with Networking Support
Safe Mode with Rollback Support

26
Which mode allows applications that are not compatible with the current operating system to run in an environment that simulates an earlier operating system?
real mode
protected mode
virtual real mode
compatibility mode

27
Which operating mode is used by Windows XP to run a DOS application?
protected mode
64-bit mode
virtual real mode
real mode

28
A technician has a computer that is unable to boot Windows XP properly. The technician has decided that it is necessary to attempt a repair of XP. Which utility will be run if the technician selects Repair XP from the XP boot disk?
Recovery Console
Windows Disk Manager
msconfig
fix /mbr

29
Once minimum hardware requirements are satisfied, where should a technician look to determine if the computer hardware has been tested with Windows XP?
the Microsoft Compatibility Assistant
the Windows XP Hardware Compatibility List
the Microsoft Knowledge Base
the Windows XP manual

30
A technician has finished installing Windows XP. What should the technician do to verify that all hardware has been installed correctly?
Run HWINFO.EXE to verify that all devices are listed.
Use the Windows XP Msconfig utility to prove that all the devices are operational.
Use the Windows XP Testall utility to confirm that the devices are operational.
Use the Device Manager utility to ensure that all the devices are operational.

31
A user decides to install a new version of Windows Vista but needs to retain the configurations and customizations of the current Windows XP operating system. Which software can be used to achieve this?
Windows Task Manager
Windows Vista Setup Wizard
Microsoft Management Console
Windows User State Migration Tool

32
Which two operating systems can function correctly on a system with 64 MB of RAM? (Choose two.)
Windows XP Home
Windows XP Professional
Windows XP Media Center
Windows Vista Home Basic
Windows Vista Home Premium

33
Which registry file contains information about the hardware and software in the computer system?
HKEY_CLASSES_ROOT
HKEY_CURRENT_USER
HKEY_LOCAL_MACHINE
HKEY_USERS

34
What are two features of the Microsoft Management Console (MMC)? (Choose two.)
MMC logs a history of application events.
It organizes operating system snap-ins.
It can be used to create customized MMCs.
It displays computer performance information.
It enables virtual memory settings to be customized.

35
When troubleshooting a printer problem, a technician finds that the operating system was automatically updated with a corrupt device driver. Which solution would resolve this issue?
Roll back the driver.
Restart both the computer and the printer.
Scan the downloaded driver file with a virus scanner.
Use the Last Known Good Configuration to restart the computer.

36
Which directory contains Windows XP OS system files?
C:WINNT
C:WINDOWS
C:Program Files
C:Documents and Settings

37
A company with 40 computers needs to reduce repair costs, decrease downtime, and improve reliability. Which task will meet these needs?
Enact a comprehensive security policy.
Upgrade all the operating systems.
Develop a preventive maintenance plan.
Create an Automated System Recovery CD.

38
Which set of guidelines is used to ensure that programmers develop applications that are compatible with an operating system?
ACAPI
API
IRQ
PnP

39
A technician thinks that the file system on a computer has a problem because Windows XP is reporting data integrity issues. Which Windows XP utility will check the file system for errors?
Attrib
Chkdsk
Fdisk
Format

40
How much RAM can be addressed by a 64-bit operating system?
4 GB maximum
16 GB maximum
32 GB maximum
64 GB maximum
128 GB or more

41
When a computer boots from the Windows Vista disc, which three functions are performed if the Custom (advanced) option is selected? (Choose three.)
Existing files and settings are kept.
Changes to disk partitions can be made.
A clean copy of Windows Vista is installed.
The existing Windows installation is repaired.
The location of the Windows installation can be selected.
The Recovery Console can be used to repair the Master Boot Record.

42
What is the term for the ability of an operating system to run multiple applications at the same time?
multiuser
multitasking
multithreading
multiprocessing